Refund and Returns Policy – Xiaoyunqueai

Effective as of January 1, 2025, this Refund and Returns Policy applies to all purchases made through xiaoyunqueai.com, operated by Xiaoyunqueai. This policy outlines the terms and conditions for returning, exchanging, or canceling orders for T-Shirts, Hoodies, and other apparel products sold by Xiaoyunqueai. By making a purchase, you agree to comply with the terms set forth in this policy.

Return Policy Overview

Xiaoyunqueai accepts returns for refunds, exchanges, or store credit. Customers may choose to receive a refund to the original payment method or opt for store credit instead. All returns must be initiated within the specified return window and meet the eligibility conditions outlined below. Xiaoyunqueai reserves the right to modify this policy at any time with notice posted on the website.

Return Window

Items can be returned within 30 days of the delivery date. The return window begins on the date the package is delivered, not the date of purchase. Returns requested after the 30-day window will not be accepted under any circumstances. Please ensure you initiate your return request within this timeframe to be eligible for processing.

Restocking Fee

Xiaoyunqueai may charge a restocking fee of 15% on certain returns, particularly for items that are not in new, resalable condition. This fee will be deducted from the refund amount if applicable. Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a company error (e.g., damaged or wrong item shipped).

Return Eligibility and Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and in new condition
• All original tags must be attached to the item
• Items must be returned in their original packaging, if available
• Items with strong odors (e.g., perfume, smoke) will not be accepted

Xiaoyunqueai reserves the right to reject any return that does not meet these conditions. Inspected returns that fail to meet eligibility criteria may be sent back to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Final sale or clearance items
• Personalized or custom-printed items
• Gift cards
• Underwear and swimwear (for hygiene reasons)
• Items marked as “non-returnable” on the product page

How to Initiate a Return

To begin the return process, follow these steps:

1. Contact customer service using

   Our Store Solutions

   📍 Address: 1611 Richmond Road, Sunderland, United Kingdom

   📧 Email: contact@xiaoyunqueai.com

   📞 Phone: 015394 00319

   🌐 Web: xiaoyunqueai.com

   to request a Return Authorization (RA) number. Provide your order number, item name, and reason for the return.
2. Wait for confirmation and receive your RA number and return shipping instructions (typically within 1–2 business days).
3. Pack the item securely and ship it to the return shipping address provided via

   Our Store Solutions

   📍 Address: 1611 Richmond Road, Sunderland, United Kingdom

   📧 Email: contact@xiaoyunqueai.com

   📞 Phone: 015394 00319

   🌐 Web: xiaoyunqueai.com

   .
4. Include a copy of your order confirmation and the RA number inside the package.

Returns without an RA number may not be processed and could be returned to you at your expense.

Return Packaging and Shipping

Please pack the item in its original packaging if possible. Use a secure shipping method with tracking and proof of delivery. Xiaoyunqueai is not responsible for packages lost or damaged during return shipping. Keep the tracking number until your refund has been processed. The return shipping address will be provided with your RA number via

Refund Processing

Refunds are processed within 5–10 business days after the returned item is received and inspected. Refunds are issued to the original payment method used for the purchase. Store credit refunds, if chosen, will be issued within 1–2 business days. Please note that your bank or payment processor may take additional time to reflect the refund in your account. A refund confirmation email will be sent once the refund is processed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Xiaoyunqueai will arrange a free replacement or issue a full refund. You may be asked to provide photos of the damaged item. Return shipping costs for defective or damaged items are covered by Xiaoyunqueai.

Wrong Item Received

If you receive the wrong item (e.g., incorrect size, color, or product), please contact us within 7 days of delivery. Xiaoyunqueai will send the correct item at no additional cost or issue a full refund. Return shipping costs for wrong items are covered by Xiaoyunqueai.

Order Cancellation

Orders can be cancelled within 12 hours of placement if they have not yet been shipped. Once an order has been shipped, cancellation is not possible and the item must be returned following the return process. To request a cancellation, contact customer service using

Exchange Policy

Customers may request an exchange for a different size or color of the same item. If the new item is more expensive, the customer will need to pay the difference. If the new item is less expensive, the difference will be refunded to the original payment method. Exchanges are subject to item availability. To initiate an exchange, contact customer service using

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below: