Carriage Terms by Xiaoyunqueai

Effective as of January 1, 2025, these Carriage Terms (Shipping Terms & Policy) apply to all orders placed on xiaoyunqueai.com for T-Shirts and Hoodies shipped to customers worldwide. These terms outline the shipping costs, methods, delivery timelines, and related policies governing the carriage of goods purchased from our brand.

Shipping Costs

Shipping costs are calculated at checkout based on the destination country/region and the total weight of the package. The final shipping fee will be displayed before you confirm your payment. We may offer free shipping for orders above a certain threshold, as determined periodically by Xiaoyunqueai. Please note that shipping costs are non-refundable in cases where a customer refuses delivery or cancels the order after shipment has been initiated.

Shipping Methods

We offer the following shipping classes, each with estimated delivery timeframes:

• Standard Shipping: 7–21 business days
• Expedited Shipping: 5–12 business days
• Express Shipping: 3–7 business days

Availability of these methods may vary depending on your destination. All shipments include tracking numbers provided upon dispatch.

Shipping Destinations

Xiaoyunqueai ships internationally to the countries and regions listed at checkout during the ordering process. Customers are advised to verify shipping availability for their specific location at checkout. While we strive to ship to as many destinations as possible, including APO and FPO military addresses, we reserve the right to decline shipping to certain regions due to legal restrictions, carrier limitations, or compliance issues.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Processing does not include weekends or public holidays. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons such as holidays or major sales events, processing times may be extended.

Delivery Timeframes

Delivery timeframes depend on the shipping method selected and the destination country. The estimated delivery times listed above are for informational purposes only and are not guaranteed. Xiaoyunqueai is not responsible for delays caused by customs clearance, adverse weather conditions, carrier errors, or other unforeseen circumstances beyond our control.

Shipment Tracking

Every order includes a tracking number once the package has been shipped. Customers will receive a shipping confirmation email containing the tracking number. You can track your package directly through the carrier’s website using this number. Please allow 24–48 hours for tracking information to become available after shipment.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. The customer is solely responsible for paying all such charges. Xiaoyunqueai is not responsible for delays caused by customs inspection or clearance procedures. Customers are encouraged to consult their local customs office to understand applicable duties and taxes. We cannot mark packages as gifts or declare a lower value to avoid customs fees, as this would violate international trade regulations.

Lost, Damaged, or Delayed Shipments

If your package is lost, damaged, or significantly delayed, please contact Xiaoyunqueai within 7 days of the estimated delivery date. We will work with the carrier to investigate the issue and assist in filing a claim where applicable. However, Xiaoyunqueai is not liable for delays caused by the carrier, customs, or force majeure events.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping addresses at checkout. Xiaoyunqueai is not liable for packages delivered to an incorrect address due to customer error. If a package is returned due to an incorrect address, the customer may be charged for reshipping fees. If you realize your shipping address is incorrect, please contact us immediately so we may assist in updating the information before dispatch.

Contact Us

If you have any questions about our Carriage Terms or your shipment, please contact us using the details below:

Visit our website at xiaoyunqueai.com for more information and support.